Crystal Cascade Lamp

At Wood Shapers, we take pride in crafting high-quality, made-to-order furniture and delivering it with care to customers across Pakistan and worldwide.

Shipping & Delivery Timeline

• Local Orders (within Pakistan):
         Delivery typically takes 10–14 working days after dispatch, depending on the product size and location.
• International Orders:
         Worldwide shipping is available. Delivery time is usually between 3–6 weeks from dispatch, depending on the destination, customs process, and logistics provider.
• Custom Furniture Orders:

       Since custom furniture is built to your specifications, it may take 2–4 weeks for production before dispatch.

Dispatch Confirmation

• You will receive a dispatch confirmation email or WhatsApp message 24–48 hours before your order is shipped.
• Tracking information (if applicable) will be provided.

Shipping Charges

• Shipping costs vary based on your location, product size, and weight.
• Final shipping charges will be clearly mentioned at checkout before completing your purchase.
• For international orders, customers are responsible for any import duties, customs taxes, or clearance fees in their country.

Important Notes

• Delivery times may be affected by holidays, weather, customs delays, or transport issues.
• For urgent delivery needs, feel free to contact us before placing your order, and we will do our best to accommodate your request.

Need Help?

For any shipping or delivery inquiries, please contact:
 Email: info@woodshapers.pk
 Phone: +92 3321129999

At Wood Shapers, customer satisfaction and product quality are our top priorities. However, due to the nature of handcrafted furniture, we follow a strict return policy.

 Returns Are Only Accepted for Damaged Items

We accept returns only if the product is damaged during shipping or arrives with a manufacturing defect.

Conditions:

• The customer must notify us within 24 hours of receiving the product.
• You must provide clear photos and a description of the damage.
• Item must be unused and in original packaging.

After review, we will process a replacement of the same item.
No returns will be accepted after 24 hours of delivery.

 Custom Orders Are Not Returnable

Custom-made furniture is non-returnable unless damaged during shipping. Slight variations in polish, color, or size are not considered defects.

For return requests, contact us at:
 Email: info@woodshapers.pk
 Phone: +92 3321129999

At Wood Shapers, we do not offer any refunds for purchases made through our website.

 Strict No Refund Policy

All orders, whether regular or custom-made, are non-refundable once confirmed and paid.

 Exceptions — Replacement Only

If an item is damaged in transit, we will offer a replacement, not a refund.

You must report the issue within 24 hours with proof.

 Custom Products

Customized or made-to-order furniture cannot be refunded under any condition.

If you have questions, feel free to contact us at:
 Email: info@woodshapers.pk
 Phone: +92 3321129999